Where is my order?

Order Tracking

Enter your order number or tracking number below for the latest update straight from the carrier.

How your order travels

Stage 1

Order confirmed

We receive your order and reserve your item from available stock.

Stage 2

Prepared for dispatch

Your item is packed and handed to the carrier. Tracking activates at this point.

Stage 3

In transit

The carrier moves your order through their network. Larger items travel by freight and update less often than parcels.

Stage 4

Out for delivery

Your order reaches the local depot. For oversized furniture the carrier contacts you to arrange a delivery window.

Common delivery questions

My tracking number is not showing any updates yet.

Carriers usually take up to 48 hours to register the first scan after a label is created. If there is still nothing after two business days, contact us with your order number.

Why has my tracking not moved for several days?

Large furniture ships by freight rather than parcel, and freight networks scan far less frequently — often only at depot transfers. Long gaps between updates are normal and do not mean your order is lost.

How is a delivery appointment arranged?

For oversized items the carrier calls or emails you once the order reaches your local depot, so they can agree a delivery window with you.

My order arrived damaged. What now?

Photograph the packaging and the item before disposing of anything, then contact us within 30 days and we will arrange a replacement or return.

Still cannot find your order?

Send us your order number and we will chase the carrier for you.

Contact support